On hold means your order is paused. Open it under My Account → Orders — the banner there shows which of the two kinds applies:
- Action needed (from you) — usually a proof waiting for approval, new artwork needed, or a delivery detail to confirm. The banner names the action; doing it releases the order immediately.
- On hold (with us) — we're resolving something on our side. No action needed from you, and if it affects your delivery date we'll contact you.
Unsure? Contact us with your order number.