Need help with your design?

From concept to creation, a strong design is at the heart of great print. Our local customer advisers are here for you. So we make it easy for every customer to create a striking design, even without a graphic background.

Through the HelloPrint platform we check your file for free, offer free online design tools, and give you clear design guidelines per product. You supply your design; our print partners handle production and delivery.

Start your design Ask your question

Free file checking for bleed, resolution and colour

Free online design tools with 3D preview

Customer advisers, help in English

Knowledge base with guidelines and templates per product

Four ways the platform helps you

Whether you upload a ready-made file or are starting from scratch, the HelloPrint platform makes sure your design is right before it goes to the print partner.

Professional designers

Need design help? Our design service can edit or create custom artwork for you. Submit your design during ordering for a check. Questions? Contact our customer advisers — available via 24/7 chat, email and the contact form.

A check of your design

We check your files at no extra cost, so they print perfectly. Spot something? We let you know and help you fix it before printing. What we look at:

Bleed: your design should extend at least 3 mm beyond the trim line to avoid white edges.

Safe area: keep all important elements (text, logos, images) at least 3 mm inside the trim line.

Resolution: images at a minimum of 300 dpi for a sharp print.

Colour mode: files in CMYK for accurate colour reproduction.

File formats: PDF, AI, EPS, JPEG or PNG in high resolution.

Free online design tools

Upload your files to our easy design editor for promotional products and merchandise. Design and visualise your product in a few clicks: upload your logo, use tools like vectorisation and 3D previews, and create professional, print-ready branded items.

A knowledge base with step-by-step guidance

We've gathered all the tools to create the perfect design: print-ready and pixel-perfect. For each product you'll find guidelines and downloadable templates under "Design guidelines" (on each product page), or browse 10,000+ ready-made design templates. There's more in our Help Centre too.

How we make ordering smooth and stress-free

Friendly, knowledgeable help

We make things clear, simple and even enjoyable. Our customer advisers know print inside out and explain it in plain English.

Quick responses

Reachable via chat, email or phone — without endless waiting. Our customer advisers help you in English.

Tailored advice

Personalised recommendations for your project, so your end product looks exactly as you pictured it.

Frequently asked questions about your design and file

How much bleed should my design have?

Your design should extend at least 3 mm beyond the trim line to avoid white edges.

What is the safe area?

Keep all important elements (text, logos, images) at least 3 mm inside the trim line.

What resolution should my file be?

Images at a minimum of 300 dpi for a sharp print.

Which colour mode should I use?

Files in CMYK for accurate colour reproduction.

Which file formats can I supply?

PDF, AI, EPS, JPEG or PNG in high resolution.