Ordering
Artwork check & digital proof
Before ordering
- I can't find the product I'm looking for, what can I do?
- Is my order guaranteed to be delivered on the chosen date?
- What is Secured Delivery?
- Can I have products packaged separately or in a special way?
- Can I request a sample?
- How do I order printed products with multiple designs?
- How do I upload my multi-page or double-sided artwork?
- When do I upload my artwork?
- How do I add a discount voucher to my order?
- Why is my discount voucher not working?
- Can I see a proof before paying for my order?
- What does the status assigned to my order mean?
- What is the biggest file size I can upload?
- How do I request a quote?
- Printing something that isn't in our catalogue?
- Ordering a custom size
After ordering
- Why have I not received my order confirmation?
- Can I change my order?
- Can I repeat a previous order?
- Can I cancel my order?
- Can I return my order?
- Where can I find my order status?
- Why can't I make any modifications to my order once it has gone into production?
- How do I change my artwork file after uploading?
- Can I change the quantity of my order after I placed it?
- I'm missing the accessory I ordered with my purchase. What now?
- How do I cancel a specific product instead of my entire order?
- How can I download designs from my previous orders?
- Why did the delivery date change since I placed the order?
- Why is my order "On hold"?