Refunds always go back to your original payment method, automatically.
- After a cancellation — once your cancellation is confirmed you receive a credit note and the refund is triggered. Allow 3–8 working days depending on your bank.
- Overpaid? We detect it and refund the difference without you asking.
- After an issue — once your issue is resolved and a refund agreed, allow 3–8 working days for it to reach your account, depending on your bank.
Refund not arrived after 8 working days? Contact us with your order number and we'll trace it with the payment provider.