Our Promises

Our 4 core promises are the foundation of everything we do

At HelloPrint, we don’t just print, we promise to deliver the very best experience, every time
From unbeatable pricing to stunning designs and dedicated support we're here to make your print journey easy, reliable, and rewarding.

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1- Found it cheaper elsewhere? We’ll beat it.

If you find a better deal for the same product elsewhere, just let us know, we’ll match it or beat it.

How to claim:
Submit your competitor quote via our simple form, and our team will take care of the rest.

Our Best Price Guarantee Covers:

Identical product specifications
Standard production and delivery times
Verified competitors

2- We’re only happy when you are.

We stand behind every print job with a 100% Satisfaction Guarantee.

If you are not satisfied with your order, we offer a reprint free of charge, or you will get your money back. Read how it works below.

How It Works
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If you are unhappy with your order, you can let us know via the complaint form. Please provide a detailed explanation alongside images clearly showing the issue(s). Based on this, our Customer Experience team will assess the complaint asap. If your complaint is deemed to be valid, you have three options

Return your order and receive a free reprint with our fastest delivery time
Return your order and receive a full refund
Keep your product and receive a refund or discount of 10%

3- Beautiful design is at the heart of great print.

From concept to creation, beautiful design is at the heart of great print.
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No artwork? No problem. We make it easy for every customer to create stunning designs, even without a graphic design background.

Design Made Easy with HelloPrint:

Free Online Design Tools: Customize your promotional products with our easy-to-use design tool.
Professional Design Services: Need expert help? Our team of professional designers can answer your questions.
Artwork Check: We’ll review your files to make sure they’re print-perfect.

4- Our team is here to guide you.

Our dedicated Customer Success team is here to guide you through every step of your printing journey.

Whether you have a question about products, need design advice, or face a last-minute delivery request, we’re ready to help.

What You Can Expect:

Friendly, knowledgeable support from real people
Fast response times via chat, email, or phone
Personalized recommendations for your projects

What we do not guarantee

Our guarantee covers everything within our control.
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However, if the artwork you submit contains typos or layout errors, we can’t take responsibility for those. The same applies if incorrect delivery details are provided; we can’t guarantee your order will arrive on time in that case. Please take an extra moment to double-check your information next time.

Delays caused by extreme weather conditions are also beyond our control. We hope you understand that in such situations, it can be challenging for both our production and logistics partners to stay on schedule.

Lastly, during peak seasons such as December, when everyone is busy with holiday shopping, slight delays may occur. We appreciate your patience and understanding during these busy times.

Our 4 core promises are the foundation of everything we do

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