How it works
If you are unhappy with your order, you can let us know via the complaint form. You indicate here why you are not satisfied and we ask you to send a photo of the product. Based on your photos we assess the complaint. If your complaint is valid, we give you one of the following three options:
- Return your order and get a free reprint with our fastest delivery time
- Return your order and get a full refund
- Keep your product and get a refund or discount of 10%
We can offer you this guarantee when it’s exactly the same product that you compare our product with. This means that the product should be equal in: quantity, turnaround, size, material and similar specifications. Furthermore, it’s important that you let us know that you paid too much before the product has been delivered to you. Reporting a too high price to us can be done by sending us a message with at least a link to the product that you are comparing to our product. Our ‘Lowest Price Guarantee’ is only valid for products that are publicly sold with non-discount prices accessible for everyone.