At Helloprint we promise that you will be 100% satisfied with your order. We ensure this with our 100% Satisfaction Guarantee: If you are not satisfied with your order, we will re-print free of charge or you will get your money back. Read how it works below.
How it works
If you are unhappy with your order, you can let us know via the complaint form. You indicate here why you are not satisfied and we ask you to send a photo of the product. Based on your photos we assess the complaint. If your complaint is valid, we give you one of the following three options:
- Return your order and get a free reprint with our fastest delivery time
- Return your order and get a full refund
- Keep your product and get a refund or discount of 10%
What we Guarantee
We guarantee 100% satisfaction on everything that is in our control. The quality of your prints highly depends on the quality of your artwork. We do our best to help you with your design, but we cannot guarantee the quality of your design, unless you use our Online Design Tool. You can expect us to strive for the highest quality. Our packaging must ensure that your order arrives undamaged. In addition, we ensure that we send your order as quickly as possible, so that our logistics partners have enough time to deliver your order.
What we do not guarantee
As said, our guarantee applies to everything that we have an influence on. If you submit artwork with a typo or layout error, we can't take responsibility for that. Also if you do not give us the correct information for delivery, we can not guarantee that your order arrives on time. You just have to pay a little more attention next time. The same applies to delayed delivery due to extreme weather conditions. If severe weather conditions apply, then we hope you understand that it is difficult for both our producers and logistics partners to work on schedule. In these extreme circumstances our guarantee does not apply. Same counts for orders in December, when the whole country goes Christmas shopping, there might be some delays.
If you choose to return your product, we will send you a shipping label directly by email. With this label, you can return your product free of charge. We do ask that you deliver your package to the nearest shipping point. Unfortunately we can’t arrange a pick up from your location.
Lowest Price Guarantee
With us you never pay too much. That’s something we promise with our ‘Lowest Price Guarantee’. How it works? Super easy. When you order a product with us but find it cheaper elsewhere, we will pay you back the difference.
We can offer you this guarantee when it’s exactly the same product that you compare our product with. This means that the product should be equal in: quantity, turnaround, size, material and similar specifications. Furthermore, it’s important that you let us know that you paid too much before the product has been delivered to you. Reporting a too high price to us can be done by sending us a message with at least a link to the product that you are comparing to our product. Our ‘Lowest Price Guarantee’ is only valid for products that are publicly sold with non-discount prices accessible for everyone.